FAQ for Guests

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What is 3D Secure?

Our system validates credit cards using 3D secure. This is a security layer which checks that the person making the payment is the authorised cardholder by way of a one-time pin delivered by SMS or e-mail OR a memorised password / secret code, ensuring your payment is safe. 3D secure is a legislated prerequisite for all online purchases in South Africa. It is is mandated by the Card Associations and managed by South African banks.

The Visa security product is Verfified by Visa and the MasterCard security product is SecureCode.

How will I know if my card is activated?

Once you've selected the payment method, entered in your credit card details and clicked on the "Pay Now, to confirm booking" button you will be directed to the 3D Secure page where you will be prompted to enter your OTP or password. Should your card not be enrolled you will be directed to a Payment Failed page which will offer alternate payment methods or allow you to re-try the payment once your card is enrolled.

My card is not enrolled - What Now?

Should your card not yet be enrolled you will need to request enrolment from the card issuing bank. This can be done either via your online banking, in a branch or by making a quick call to the card issuing bank (number on the back of the card). Once your card is enrolled you can proceed with the credit card payment to confirm your booking.

Related Questions

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View other Frequently Asked Questions, we're sure you'll find the answers there. If we've missed something, please email us or call during office hours +27 021 797 1134 and we'll gladly assist you.

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