FAQ for Guests

Manage your booking requests, compare responses and view confirmations

Why Book and Pay Through SA-Venues.com?

We’re one of South Africa’s most trusted accommodation portals for people to list, discover and book accommodation throughout the country.

We understand that it’s tempting to browse our pages, make an initial communication with an establishment, and then take it offline to side-step any cost involved in the process.

But here’s why you shouldn’t ...

You Don’t Pay Any Fees

If you’re booking through SA-Venues.com, you, the guest, pay no fees to do so. The cost rests with the venue, who pays us an industry-standard 15% commission.

You’re Protected By Our Booking Engine

If you book through SA-Venues.com you’re protected under our cancellation and refund policies. Our deposit guarantee promises you an alternative accommodation should there be a problem with the venue, such as a booking scam. Our Payment Protection covers 100% refund for cancellations (we underwrite your deposit), should you find on arrival that your establishment is suddenly ‘closed’.

We can’t provide these benefits if your reservation is not booked, and paid for, directly through SA-Venues.com.

The Booking Engine Protects Your Money Too

SA-Venues.com encrypts transaction data during the payment process, and does not store credit card details. We also foot the cost of the credit card fees.

Communicating and paying outside of SA-Venues.com puts you at greater risk of fraud and other security issues and makes it harder for us to protect your information.

You Deal Direct, Anyway

Our booking engine simply provides you with a protected way to communicate with the venue directly. The booking engine contains all transactions, protecting both you and the venue.

Related Questions

Didn't answer your question?

View other Frequently Asked Questions, we're sure you'll find the answers there. If we've missed something, please email us or call during office hours +27 021 797 1134 and we'll gladly assist you.

Auf Deutsch

Suedafrika-Reise.net ist der ideale Online-Reiseführer, mit dem Sie Ihren Urlaub in Südafrika planen und zugleich buchen können. Besuchen: Südafrika Reise

Get Listed
  • Deal directly with your guest
  • No annual subscription or fees
  • Pay as you earn - only pay for confirmed bookings
  • Secure payment gateway
Get listed on SA-Venues.com
SA-Venues.com has been assisting travellers with their South Africa travel plans since 1999, and is the largest online travel guide for South Africa available in both English and German.