Failure of the customer to arrive, or cancellations made 0 to 14 days prior to the agreed arrival date forfeit 100% of the deposit. Cancellations made 15 to 28 days prior to the agreed arrival date forfeit 75% of the deposit or 25% of the booking quote value, whichever the greater. Cancellations made 29 days or more prior to the agreed arrival date forfeit 50% of the deposit or 25% of the booking total, whichever is the greater.
On receipt of a written instruction to cancel the reservation, The Blades will refund the applicable amount as determined by the cancellation terms of The Blades, within 3 working days. The Blades levies a 7% administration fee on any refunds processed.