Ezulwini Berg Resort

The facilities were not maintained, false advertising, the images of the place look very inviting, seems like so much for the kids to do, the jungle gym was a hazard, broken bridge with pieces of wood and paint flaking off the entire structure. The putt putt greens are almost completely wrecked, the tyre swings are not sealed exposing the sharp copper wire strips exactly were kids are going to put the most pressure, injuring themselves badly. We tried renting board games but decided against it as the condition of the games were very poor and not clean as well. Basically almost all of the facilities advertised seemed unusable as no sanitation was provided around these areas. We booked into an 8 sleeper, maximum 6 adults and 2 kids and a 4 sleeper, maximum 2 adults and 2 kids. The rooms promised a sleeper couch, what was given was not a sleeper couch instead 2 single, maybe narrower 3 layered ottomans that fold out. No sheets, extra duvets provided. The bathrooms were poorly cleaned with one being very poorly lit, the hot water took ages to heat up, usually after several people endured cold showers already. It seems like covid regulations were only adhered to at reception and when walking the grounds. Cleaning staff were completely reckless when entering the apartment. On the first day the cleaner entered late midday while we were braaing, she placed a laundry basket filled with dirty towels from other apartments on the table outside were our food was kept risking cross contamination from other apartments. She cleaned haphazardly, dropping her mop and broom in the middle of the room and kitchen were we where busy preparing food. On the second day another cleaner arrived and entered the second 4 sleeper apartment while we were in the bathroom, I'm unsure if it was the same cleaner that entered the 8 sleeper, this time without a mask were she was reminded to put one on. We did not see any form of sanitizing when cleaners entered or left the apartments, this was all very worrying as three family members are at high risk and take thorough precautions with their health so this was quite alarming and very unprofessional. The resort promises quite a lot on its website but it fails to deliver. We were not satisfied at all with out stay. We won't be visiting this establishment again.

We had a FANTASTIC week here! The kids loved it, we felt safe and relaxed. We will be back for sure.