Reviews & Comments

Showing 1 review (ordered by date of stay, most recent appearing first).

Verified reviewfair

On-line payment using a credit card was problematic. Management were very friendly and helpful, but accommodation was spoilt by many maintenance issues.

April 2021

Graham D. (Westville)

Dear Graham

Apologies for your difficulties processing an online credit card payment. We use the strictest authentication possible when processing credit cards to mitigate fraud and protect both property and guest.

We insist on 3D secure verification via an OTP (one time pin) or banking app. If 3D secure has not been activated on the card, the payment can fail through no fault of the cardholder. Likewise daily limits being exceeded often lead to cards being declined. These are both usually quick and easy issues to remedy.

We do value your feedback, and will make sure to provide guests with more detailed explanations about why cards are being declined.

Kind regards
The Team at

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