• Any reservation not confirmed with a deposit within the stipulated period (3 days) will be cancelled automatically.
• Cancellation of any reserved booking must be made in writing to our e-mail address.
• To change an already confirmed or reserved booking to another date; subject to availability, an admin/amendment fee will be charged of 40% of deposit paid.
• During peak seasons (long weekends, Easter Holidays, School Holidays), there are no refunds on deposits for bookings and once you have made a booking and don’t show, we can require at least a full night’s fee or the total booking fee for your entire stay, if we can’t find a replacement booking.
• In the event of premature departure, or cancellation during intended stay, guests will be liable for the full payment of pre-booked stay.
• An administration fee of 7% will be charged on all cancellations for existing bookings for admin and bank charges to do refunds.
Our cancellation fees are as follows:
• 4 weeks prior to arrival - 25% of full amount
• 3 weeks prior to arrival - 50% of full amount
• 2 weeks prior to arrival - 75% of full amount
• 1 week prior to arrival - 100% of full amount