DEPOSIT REQUIRED?
All bookings must be secured with a bank deposit or credit card details at time of booking.
The following will apply regarding pre-payment policies:
• One night stays require a 100% deposit in order to secure the booking.
• Two and more night stays require a 50% deposit of the total amount in order to secure the booking.
• Deposits must be made at least seven days before the arrival date.
CANCELLATION POLICY
Cancellations will only be accepted in writing.
The following will apply regarding cancellations policies:
• Cancellations done more than 72 hours prior to arrival will be refunded in full. A 10% admin fee will be applied to processing the refund.
• Cancellations done less than 72 hours prior to arrival will pay a 100% cancellation fee.
Failure to comply with the terms of payment will result in Orion Hotels and Resorts having the right to cancel and / or amend any reservation and Orion Hotels and Resorts will not be held responsible for any loss or consequential loss resulting from the afore-going.
Cancellations received less than three days prior to arrival and no-shows will be charged the first night’s accommodation.
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