DEPOSIT REQUIRED?
Deposits are often required to confirm a booking. Please enquire with The Grace Guest House for details.
CANCELLATION POLICY
Please be advised that our cancellation policy is as follows, unless there are compelling/ extenuating circumstances:
• Cancellation on arrival or during full confirmed booking - full payment (100%) will be forfeited
• No Show, No Cancellation for a confirmed booking - full payment (100%) will be forfeited
• Cancellation 30 days before arrival date – twenty five percent (25%) payment will be forfeited
• Cancellation 0 – 14 days before arrival for confirmed booking – fifty percent (50%) payment will be forfeited
• Cancellation less than 14 days - 48 hours before arrival for confirmed booking – seventy five percent (75%) payment will be forfeited
• Cancellation 48 hours - 24 hours before arrival for confirmed booking – full payment (100%) payment will be forfeited
The Grace Guesthouse will consider the following to be compelling/extenuating circumstances, under which cancellation may be accepted, purely on compassionate basis, at no charge, provided that proof is furnished:
• Life threatening and unforeseen illness/ sickness of client(s) or their immediate family member(s)
• Death of client(s) or their immediate family member(s).
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