Rates and Special Offers for 12 Stars / Melville Accommodation / Self Catering Accommodation in Melville

DEPOSIT REQUIRED?

Bookings will be secured only after proof of payment has been received by us.

CANCELLATION POLICY

Failure of the customer to arrive, or cancellations made 0 to 14 days prior to the agreed arrival date forfeit 100% of the pre-payment.
Cancellations made 15 to 28 days prior to the agreed arrival date forfeit 75% of the deposit or 25% of the booking quote value, whichever the greater.
Cancellations made 29 days or more prior to the agreed arrival date forfeit 50% of the deposit or 25% of the booking total, whichever is the greater.
On receipt of a written instruction to cancel the reservation, including bank details, 12 Stars will refund the applicable amount, within 3 working days.
12 Stars levies a 7% administration fee on any refunds processed.
Should refunds to a SWIFT bank account be required, an additional R250 charge will be levied.