DEPOSIT REQUIRED?
Bookings will be secured only after proof of payment has been received by us.
CANCELLATION POLICY
Failure of the customer to arrive, or cancellations made 0 to 14 days prior to the agreed arrival date forfeit 100% of the pre-payment.
Cancellations made 15 to 28 days prior to the agreed arrival date forfeit 75% of the deposit or 25% of the booking quote value, whichever the greater.
Cancellations made 29 days or more prior to the agreed arrival date forfeit 50% of the deposit or 25% of the booking total, whichever is the greater.
On receipt of a written instruction to cancel the reservation, including bank details, 12 Stars will refund the applicable amount, within 3 working days.
12 Stars levies a 7% administration fee on any refunds processed.
Should refunds to a SWIFT bank account be required, an additional R250 charge will be levied.
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