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Frequently Asked Questions

What order are the accommodation listings in?
Random! Listings are randomised on all pages except on Search by Map pages which are categorised and alphabetised (i.e. randomised means every time the page is viewed the order of the listings changes).
On Town pages (e.g. Oudtshoorn) the listing order is changed every time the page is viewed.
On Region pages (e.g. Karoo) the listing order changes every 24 hours.

What do you charge for updates? does not charge Accommodation Establishments for updates (within reason). This is included in the annual advertising fee. Excessive number of updates may incur a cost but you will be advised beforehand, in the unlikely event that updates to your pages need to be charged for. Travel Service Providers (including Car Hire) and Tour Operators receive 1 free update per year. Thereafter any updates will need to be charged for.

I have forgotten my member log-in username and password?
Go to the members login page at:
Click on the "Forgotten Password" link and then fill in your e-mail address. Your login details will be e-mailed to you immediately.

Why does it say "No price range submitted" next to my listings?
If it says "No price range submitted" next to your establishment on the listing pages it is because you have not entered a price range. This is owner managed - Log in to the Members Area (as mentioned above) and add your price range. (You will find this under Additional Info > General Information).

Why do I have to be accredited?
You don't have to be, but we recommend it. It is also our experience after 15 years of managing this site, that overseas guests in particular, are far more comfortable booking with an accredited establishment.

Some of the Memberships recommended by SA-Venues:

TripAdvisor (An Active TripAdvisor Page)
Guest House Association of South Africa
AA Travel Guides
Tourism Grading Council of South Africa
Cape Town Tourism
KwaZulu Natal Tourism Authority
Gauteng Tourism Authority
East Cape Tourism Board
Limpopo Tourism Authority
Mpumalanga Tourism Authority
North West Province Parks & Tourism Board
Northern Cape Tourism

We also accept certain memberships including being a member of a Chamber of Commerce, local Tourism Office (e.g. Knysna Tourism) and smaller accommodation associations such as Sandton Guest House Association, Rustenburg Accommodation & Tourism Association, Camps Bay Guest House Association etc.

Still stuck because you want to advertise but don’t meet these requirements? Then speak to us, we’re here to help you get listed on the most visited South African Travel site available.

My Establishment is "Pet-friendly" but does not appear on the Pet Friendly Pages:
To appear on the Pet-friendly pages you need to have ticked this in the members area as a facility / service you offer. Log in to the Members Area. Go to Services & Facilities > On Site Facilities and then tick "Pet-Friendly (by arrangement)". Your establishment will now appear on the applicable Pet-Friendly listing page.

My Establishment is "Wheelchair Friendly" but is not listed as such:
To appear on the Wheelchair friendly pages you need to have ticked this in the members area as a facility you offer. Log in to the Members Area. Go to Services & Facilities > In Room / Unit Facilities and then tick "Wheelchair Friendly". Your establishment will now appear on the applicable Wheelchair Friendly listing page.

Can I add a link to a real time availability system to my page?
Yes, absolutely! At the present time we accept Nightsbridge and call their availability info.

Why am I not listed under Conferences?
In order to be listed under Conference Venues we must have a minimum of 50 - 100 words of text (a short paragraph) with details of the conference facilities offered, including minimum and maximum number of delegates you can host for a conference, equipment available, catering etc. No text = no listing. is not a booking agent and does not charge any commission or service fees to users of this site, thereby saving you money. Photographs and descriptions of facilities or services are provided for all service providers and your enquiries go directly to the South African hotels and accommodation establishments of your choice. Communicate and Deal Direct!
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