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Have you been to Granny Mouse Country House in Balgowan?
Let us know what you thought of the venue and how you enjoyed your visit to Natal Midlands.
Reviews & Comments
Showing 10 reviews (ordered by date of stay, most recent appearing first)
We had such high expectations of Granny Mouse and were disappointed in a few areas.
The bed looked like it was not made up properly, the sheets were all crumpled and the bedding was half tucked in and half out. It was very messy underneath the top layer. Only one side of the bed had a heated blanket.
I liked the fireplace, was nice to walk into the room with a lit fire going.
There was an infestation of ants in the wooden window frames. When I opened up one of the windows, many large ants came inside. A staff member came to sort it out and sprayed Doom. Our room smelled of Doom for a while and on a nice crisp and cool late afternoon, we had to leave the windows open for a while letting all the warmth out.
We had our little one with us and before we arrived I was assured that when I need any of her food warmed up that I must just place a call at reception and they'd send someone over, no problem. On the first night we had to call a few times because no one came.
We stayed for two nights. After the first night, the next morning, we placed the make up room sign on the door, as we were heading out early to explore the Midlands. When we returned we were met with a messy room that was not made up yet, and it was now late in the afternoon. I called reception to ask why and she simply said they make up the rooms for new arriving quests first.
It seems that there is definitely a lot of room for better management and planning. Really not up to scratch. I have stayed at more affordable places were service and attention to detail far exceeded Granny Mouse. Sadly we will not stay there again.
The main section, where the restaurant is, is very cute and interesting - with all the different rooms were you can sit quite privately.
My family & I still had a great time and thoroughly enjoyed our time in the Midlands enjoying the cool weather.
My daughter had her wedding on 26/3/16. What an amazing setup and the hospitality was extra ordinary. Ane and crew done an excellent job, the service was over and above our expectations. Thank you.
PS. The best wedding venue ever.
Stayed over December. My family & I were so impressed - the food, service, wonderful Christmas lunch. The rooms are five star. The staff were fantastic. Nothing was too much trouble. Wonderful, gorgeous place. We will be back for sure.
We arrived at Granny Mouse, after a particularly stressful time in Jhb. After a day or two we felt so rested and refreshed. We were treated so warmly by all your staff, especially Stuart!! He was very attentive at all times. The lady who cleaned our room, was a delight. The room was always immaculate, and the turn down so beautifully done. And the food!!! Wow, really wonderful, so all in all a wonderful experience!!
A WONDERFUL PLACE TO STAY AND FANTASTIC STAFF
Such a wonderful place. Lovely staff, fantastic food and accom. Really cannot fault anything. Look forward to our next visit.
This is one of the few times that I can honestly say that everything about this property was excellent. The staff went out of their way to ensure that everyone of our needs were taken care and from the gardeners, housekeepers all the way through the rank to the new owner were superb. The food was the cherry on the cake!! A highly recommended destination to all looking for an escape into a small piece of heaven.
I dont have enough time in my day to sing the praises of Granny Mouse! We (and 30 friends) stayed at the hotel from Sept 24 - 27th and we got married in the chapel and had the reception at the Caversham Room. The hotel itself is a spectacular venue, the food sublime and the service faultless. Emma is a fantastic wedding coordinator and we cant thank the entire staff of Granny Mouse enough - it was a wonderful three days and we cant wait to go back. The spa and its staff also deserve a special mention. So thanks Granny Mouse very very much.
Granny Mouse is an amazing venue, my husband and I would just like to say a big thank you to the staff and a big thank you to Leanne for her amazing food wow, I haven't tasted food like that anywhere else, truly an amazing experience .
We had our Conference at Granny Mouse and it was absolutely amazing , what a stunning property and the food was excellent as well as the service deffinately reccommend it , Value for money as well.
Showing 10 reviews
Oribi Airport - 45km
Children of all ages are welcome by prior arrangement.
Check-in from 14h00
Check-out by 10h00
Exceptions to check-out times may be arranged, please enquire.
Listed on SA-Venues.com
August 2005 - 10 Reviews